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Repayment

NSLDS -National Student Loan Data System
Once your federal loans have disbursed, you will be able to locate your loan history at the U.S. Department of Education’s student loan database.
Log in (using your FSA ID from your FAFSA) to find out all the details about your federal student loan history: National Student Loan Data System

REPAYMENT
For loan repayment information, please go to: https://studentaid.ed.gov/sa/repay-loans or schedule an appointment with our Financial Aid Office, Student Financial Services. 

CONSOLIDATION
Consolidation will help to simplify repayment and can help resolve defaulted loans.
Federal Direct Loan Consolidation is free and available through www.studentloans.gov (using your same FSA ID). Please go to the Department of Education website to learn more: https://studentaid.ed.gov/sa/repay-loans/consolidation

EXIT COUNSELING
All Graduating Seniors are required to complete both Online Exit Counseling and In-Person Counseling with one of our Financial Aid Counselors.
Exit Counseling sessions provide opportunities for students to ask questions regarding repayment options, how to contact their Federal Loan Servicer and knowledge about what to do if they are unable to make their minimum payments. Here is a Sample Exit Counseling Handout.

DEPARTMENT OF EDUCATION OMBUDSMAN 
The Ombudsman Office is a final resource for individuals looking for customer service assistance in regards to loan repayment. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or the Department of Education website for further information. Current students should contact the Otis College financial aid office first.

When contacting the Ombudsman Office, be ready to:

  • Identify the problem and the reason behind it
  • Define expectations
  • Describe actions already taken to resolve the problem
  • Supply Documentation to support your position

The easiest way to contact the Ombudsman is to file an on-line assistance request thru http://studentaid.gov/repay-loans/disputes/prepare.

Other contact options are:
Mail:
U. S. Department of Education
FSA Ombudsman Group
830 First Street, N. E., Mail Stop 5144
Washington, D.C. 20202-5144

Phone Toll Free: 1-877-557-2575 (Best used to initiate a Case)
TDD: 202-377-3800
FAX: 202-275-0549
Email: fsaombudsmanoffice@ed.gov
Website: http://StudentAid.gov/ombudsman