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Patient Rights and Responsibilities


The Otis College of Art and Design Student Health and Wellness Center affords you, as the patient, the right to:

  • Considerate and respectful care.
  • Be told the name of the physician coordinating your care, the name and position of any Health Center employee providing your health care.
  • Obtain from your physician complete and current information regarding your diagnosis (what is "wrong" with you), your treatment (what is being, and what will be, done for you), and your prognosis (what is expected in the course of your medical problem), in words you can reasonably be expected to understand.If your physician determines that it is not advisable for you to have such information, it will be available to an appropriate person acting on your behalf.
  • Request a referral to obtain a second opinion to see a provider that will accept your insurance whenever possible.
  • Refuse any treatment and/or Student Health and Wellness Center procedure except in certain cases as defined by law, for example, the care and reporting of communicable diseases.
  • Privacy and confidentiality regarding your healthcare treatment and records.Your records will be available only to the physician, Student Health and Wellness Center staff and other agencies directly involved in your care or treatment, or as required by insurance contracts or governmental agencies, under your signed release of information. In the case of a legal request for records, records or copies of records are released to third parties only as required by law.
  • Be seen by Student Health and Wellness Center staff in a timely manner.
  • Know, beforehand, why, and what your choices are, should you ever need to be transferred to another facility following your discharge from the Student Health and Wellness Center.
  • Receive an explanation of your bill whether it is to be paid by you, an insurance company, your health center fee or an outside agency.
  • Treatment in an environment free of discrimination including but not limited to your race, color, religion, gender, sexual orientation, national origin, age, marital status, source of payment, handicap or disability.
  • Interpreter services, if requested.



Patient rights are respected for all health care interactions at the Otis College of Art and Design Student Health and Wellness Center; additionally, patients bear certain responsibilities that will help us collaborate in providing the best possible care to the Otis College Community.

You, as the patient, are responsible for:

  • your own health and to seek health services when needed; to follow health care advice and medical instructions; and to be responsible for your actions if you choose not to follow medical advice or not be treated.
  • making every effort to keep scheduled appointments or to contact the Student Health and Wellness Center if you wish to change or cancel an appointment. Arriving late or missing appointments wastes time that could be offered to other patients.
  • providing complete and accurate health history, immunization records, allergies/sensitivities and medications currently used (including over the counter meds and specific names and dosages) when you are a patient in the Student Health and Wellness Center.
  • non-covered charges for medications, lab work and costs associated with referrals outside of the health center. You also should be aware of relevant medical insurance policy information, i.e. policy numbers or insurance card.
  • submitting and processing insurance claims and billing outside the Student Health and Wellness Center. Some insurance plans, including HMOs and Medicaid, require pre-certification before services can be provided at facilities outside the Student Health and Wellness Center.
  • allowing an appropriate amount of time for medical problems, medication refills or other visits.
  • being respectful to staff and other patients. This includes respecting the privacy and confidentiality of other patients.
  • helping the Student Health and Wellness Center improve our services and meet the needs of the Otis College student community by providing feedback to the health center staff.

If there are any concerns regarding patient care, the student should address them directly with the Student Health and Wellness Center clinician or staff or the student can address them with the Student Affairs office.