“With so much of what we do in our lives moving online, there is an explosion in the need for user-experience design. At the same time, as the general population becomes more adept, their expectations for a frictionless experience are high,” says Jessica Thompson, an instructor with over 18 years of professional experience in branding, user experience, visual design, and digital strategy, who now teaches in Otis Extension’s new certificate program in UX/UI for Web Design.
